Configure Walk-up Experience notifications

As an administrator, you can create and use notifications to notify requesters about events that impact them while they’re getting their issue addressed through a walk-up experience. Requesters are notified of online appointments that they’ve taken or when their issue is assigned to a store representative by email.

Before you begin

Role required: sn_csm_walkup.walkup_admin

About this task

Walk-up Experience includes several base system notifications that you can use or customize to notify walk-up visitors about specific information and interactions.

Table 1. Walk-up Experience notifications

Notification	Description
Walk-up Abandoned	Notifies when a walk-up interaction is closed.
Walk-up Threshold Notification	Notifies visitors when they’re close to being next in line for support.
Walk-up Assigned	Notifies when an interaction is assigned to a technician.
Walk-up Closed	Notifies when an interaction is closed.

Procedure

1. Navigate to All > CSM Walk-up Experience > Administration > Notifications.
2. Select an available walk-up notification to view basic properties, as well as information about when to send it, who receives it, and what the notification contains.
3. To modify a walk-up notification, edit any of the form fields.
4. To create a walk-up email or push notification, select New.
   For more information, refer to the following topics:

   • Create an email notification
   • Create a push message

   For complete information regarding using the System Notification application, refer to Notifications.