---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Setup the Customer and Consumer Service Portals

# Setup the Customer and Consumer Service Portals {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Customize the Customer and Consumer Service Portals to meet your needs.

## Before you begin

Role required: sp_admin

## Procedure

Navigate to AllService PortalService Portal Configuration.  
Some of the components that you can customize include:

* Branding: [Configure the portal branding](https://www.servicenow.com/docs/access?context=c_BrandingEditor&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US) to give your Customer Service Portal its own look and feel. The default theme for Customer and Consumer Service portals is the Coral theme.
* Menus: [Configure the
  portal header menu](https://www.servicenow.com/docs/access?context=configure-header-menu&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US) to set up the main menu, one of the main navigation controls for your users.
* Homepage: [Assign a
  homepage to the portal](https://www.servicenow.com/docs/access?context=assign-portal-homepage&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).
* Widgets: Use [Service Portal
  widgets](https://www.servicenow.com/docs/access?context=service-portal-widgets&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US) to define the content in your portal.
* Roles: [Configure page
  security by role](https://www.servicenow.com/docs/access?context=configure-page-security&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US) to either set up pages to be public (no login required) or to filter them by user role.
{#customize-csp-csm-portals__ul_ymm_jby_cmb}
**Related reference**   

* [Consumer Service Portal properties](https://www.servicenow.com/docs/bzB7AS2K6OxQZ6OK8kfUYA "Properties that the system administrator can set to limit the number of registered products per consumer, the number of open cases per consumer, and the number of attachments per consumer record.")

*[\>]: and then