---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable AI search for unauthenticated users

# Enable AI Search in Engagement Messenger for unauthenticated users {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enable the AI Search experience in Engagement Messenger so unauthenticated users can see the most relevant set of search results.

## Before you begin

You must configure AI Search for the Engagement Messenger before enabling AI Search for an unauthenticated user. For more information, see [Search feature configuration](https://www.servicenow.com/docs/Wuz~UIj7Ah5~~c4lbhAqbg "Understand the configuration of the Search feature in Engagement Messenger to configure the field values.").

Role required: admin

## About this task

As an admin, you must enable the EC AI Homepage Search, Typeahead Search, and AI Search Assist widgets in Engagement Messenger to enable the AI Search capability for unauthenticated users.

## Procedure

1. Navigate to Service PortalWidgets.
2. Search for and open the EC AI Homepage Search widget.
3. Select the Public check box.
4. Select Update.

## What to do next

Enable the Typeahead Search and AI Search Assist widgets. For information, see [Enable AI search in the Customer and Consumer Service Portals for unauthenticated users](https://www.servicenow.com/docs/XuIoKDEHz9vRKT48OHKmGg "An administrator activates the AI search widgets so that guest users logging in to the Customer and Consumer Service Portals can use the AI search feature.").

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