---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure AI Search Assist Actions for authenticated external users

# Configure AI Search Assist Actions for authenticated external users in Business and Consumer Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure AI Search Assist Actions to let authenticated external users search knowledge articles in the Business and Consumer portal.

## Before you begin

You must configure AI Search for the Business and Consumer portal. For more information, see [Enable and configure AI Search in Service Portal](https://www.servicenow.com/docs/access?context=enable-ais-sp&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).

You must enable the Typeahead Search and AI Search Assist for the authenticated external users to use the AI search feature. For more information on the widgets, see [Typeahead Search widget](https://www.servicenow.com/docs/access?context=typeahead-search-widget&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US) and [AI Search Assist widget](https://www.servicenow.com/docs/access?context=ais-assist-widget&version=brazil&pubname=brazil-platform-user-interface&ft:locale=en-US).

Role required: web_service_admin

## About this task

## Procedure

1. Navigate to AllSystem Web ServicesScripted Web ServicesScripted REST APIs.
2. On the Scripted REST APIs page, search and select AI Search Assist Action (Internal API).
3. On the AI Search Assist Actions (Internal API) page, in the Resources related list, select the first resource: Order \[sc_cat_item\].
4. On the Order \[sc_cat_item\] page, in the Security tab, do the following:
   1. Select the Requires authentication checkbox to enable authentication.
   2. Clear the Requires SNC Internal checkbox to disable this restriction.
   3. Select Update.
   {#enable-ai-search-assist-actions-businessportal-auth-ext__substeps_my2_cqv_fyb}
5. Return to the AI Search Assist Actions (Internal API) page, and in the Resources related list, select the second resource: Resolves my issue.
6. On the Resolves my issue page, repeat the same configuration:
   1. Select the Requires authentication checkbox to enable authentication for this resource.
   2. Clear the Requires SNC Internal checkbox to disable this restriction.
   3. Select Update.
   {#enable-ai-search-assist-actions-businessportal-auth-ext__substeps_cpw_mqv_fyb}
7. On the AI Search Assist Actions (Internal API) page, select Update to save all changes.

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