---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# AI Search Assist for authenticated external users

# AI Search Assist for authenticated external users {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable AI Search Assist in the Customer and Consumer Service Portals for authenticated external users with the snc_external role.
* **[Configure AI Search Assist Actions for authenticated external users](https://www.servicenow.com/docs/uFcB6_uOPsOElEfLQ68UxQ)**   
  Enable the AI Search Assist Actions to search knowledge articles in the Customer and Consumer Service Portals. It applies for authenticated external users with the snc_external role.
* **[Configure AI Search Assist in the Customer and Consumer Service Portals for authenticated external users](https://www.servicenow.com/docs/nZt43F6KLOu5QnrBzm8apA)**   
  Enable the AI Search Assist to search knowledge articles in the Customer and Consumer Service Portals. It applies for authenticated external users with snc_external role.