---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Display the integer values of all case states

# Display the integer values of all case states {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Display the integer values of all of the states associated with cases.

## Before you begin

Role required: sp_admin

## Procedure

1. Navigate to AllSystem DefinitionsChoice Lists.
2. On the Choices page, in the Table column, enter <kbd class="ph userinput">*sn_customerservice_case</kbd>.
3. In the Element column, enter <kbd class="ph userinput">state</kbd>.

## Result

The Value column on the Choices page displays the integer values of all the states related to a case.
**Related reference**   

* [Default highlight color for different case states](https://www.servicenow.com/docs/VFSeIjxYRZvjH6nKACaBow "Default values for the background and text color for all case states on the Portal Case Cards widget.")

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