Add and configure the Portal Case Cards widget

Release version: Australia

Updated March 12, 2026

1 minute to read

Add a Portal Case Cards widget to your portal and modify its data, presentation, and behavior. You can use the Portal Case Cards widget to display status, priority, and other relevant details related to your cases.

Before you begin

The UI Components for Customer Portals plugin must have been activated. For more information, see Activate the UI Components for Customer Portals plugin

If you have not already created the page to which you want to add the widget, see Create a page for Configurable Portal widgets.

Role required: sp_admin

Procedure

Navigate to the All > Service Portal > Service Portal Configuration.
Select Designer.
On the Service Portal Designer page, search for and select the page to which you want to add the widget.
Select the Widgets tab.
In the Layouts section, drag the Container layout onto the portal edit page.
On the container, add a set of columns by selecting the plus button ().
On the Widgets pane, in the Filter Widget field, enter Portal Case Cards.
Drag the widget onto the container.
In the Edit page, select the Portal Case Cards widget.
Select the Pencil icon ().
If you want to use configured background and text colors to indicate the state of the cases displayed in the widget, enter JSON code in the following format in the State Highlight Color field and modify it with your desired colors.
The default text color for all case states is #181A1F (black). If you create a state, the default highlight color is #CBE9FC (light blue) and the text color is #181A1F (black). For more information about the default color values, see Default highlight color for different case states.
```
[
  {
    "value": "1",
    "background_colour": "#CBE9FC",
    "text_colour": "#181A1F"
  },
  {
    "value": "10",
    "background_colour": "#D1D2EE",
    "text_colour": "#181A1F"
  },
  {
    "value": "18",
    "background_colour": "#FBF7BF",
    "text_colour": "#181A1F"
  },
  {
    "value": "6",
    "background_colour": "#D2EABC",
    "text_colour": "#181A1F"
  },
  {
    "value": "3",
    "background_colour": "#C2C4CA",
    "text_colour": "#181A1F"
  },
  {
    "value": "7",
    "background_colour": "#FFCCD2",
    "text_colour": "#181A1F"
  }
]
```
For <value>, enter an integer value of the case state for which you want to change the colors. For more information about finding this value, see Display the integer values of all case states.
On the Instance form, fill in the fields.
For a description of the field values, see Portal Case Cards widget instance options form.
Select Save.