---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# ServiceNow components

# ServiceNow components {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow components are reusable building blocks that enable you to simplify the process of adding functionality to any website. You can clone components and customize them using a low-code
approach.
The following are the prebuilt components that you can configure and embed on your third-party website.{#servicenow-web-components-overview__table_tll_jp2_5y__entry__2}

| Widget | Description |
|-|-|
| [Case list component](https://www.servicenow.com/docs/aYAqCyHvchixHBz0H3i8wA "Display a comprehensive list of multiple cases along with their key details to help you manage and act on any case. Once you select any case, you can see the details of the case in the Case View component.") | Displays a comprehensive list of multiple cases along with their key details. |
| [Case create component](https://www.servicenow.com/docs/au4WYN8w8G4wlTqt0DyScA "Enables you to create a case to address any issues related to products and services. You can submit new cases, providing all necessary details such as assets, product, description, urgency, and more, directly from your website. Once the case is created, you can access it in the Case list component.") | Displays a detailed view of all case-related activities. |
| [Case view component](https://www.servicenow.com/docs/fS8GRMZxQjbJ0ePRooB8MA "Displays a detailed view of all case-related activities that help you to make effective decisions and act on a case. It also displays an activity tab and an attachments tab for case management.") | Displays a form that helps you to create a case to address any issues related to products and services. Case view component also includes a process tab that displays relevant playbooks for the case record. |
| [Catalog item component](https://www.servicenow.com/docs/cIgOc_3PK3Xz~kenmuzwRQ "Displays a form to request an item or service from your third-party website. A catalog item may be available in more than one catalog and category. After submitting the form, a request is created for an approver to approve or reject.") | Displays a form that you can fill in to request an item or service. |
| [Knowledge article view component](https://www.servicenow.com/docs/3Q3KyuS3Yd~0r96L_zQ0TA "Displays knowledge articles along with the key details like title, content, author, view count, read time, and others. You can also rate the article and switch the language according to your preferred locale.") | Display knowledge article with key details like title, content, author, view count, and real time. |
| [Data visualization component](https://www.servicenow.com/docs/FnIt23Kp4synckTYxpgr8w "Enables you to display a graphical representation of information from any ServiceNow table, using visual elements such as single score, pie chart, donut, and semi donut. Use this component to monitor activities related to cases, incidents, and so on, that can help you to take decisions based on the information shown.") | Display a graphical representation of information from any ServiceNow table using visual elements such as single score, pie chart, donut, and semi donut. |
| [Playbook intake component](https://www.servicenow.com/docs/r1F6tn5ot6cxseAL0ak4DA "Enable you to submit a case using the playbook guided experience, which systematically captures case details and displays the stages and activities involved in resolving the case.") | Enable users to submit cases using Playbook's guided experience. Systematically capture case details and display stages and activities involved in resolving the case. |
| [Catalog browse component](https://www.servicenow.com/docs/_jKAhpaDivgelDxumJpA8w "Catalog browse component enables you to browse and search catalog items from different catalogs and categories within a third-party website.") | Display catalog items from different catalog and categories. |
| [Object list component](https://www.servicenow.com/docs/Hbxq7e88Zhf02DyN6wE~PA "Enables you to display records from different tables with their related actions in a list format. It supports bulk and inline actions like editing fields, assigning items, or changing states directly from the list. It also shows various record types such as interactions or orders.") | Display catalog items from different catalogs and categories. |
[Table 1. ServiceNow components]

{#servicenow-web-components-overview__table_tll_jp2_5y}

## Custom component {#servicenow-web-components-overview__section_fkh_yjg_cfc}

You can create a component or customize the existing components in UI Builder such as adding more properties to make the component configurable. UI Builder enables you to incorporate additional underlying components, and update the component bindings. The prebuilt components are non-customizable and are labeled with Default, however, you can clone them
and then customize the cloned version as needed. Once you create a custom component, it's marked with the label Custom, making it easy to identify.