---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Web Embeddables

# Configure Web Embeddables {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Embed ServiceNow components into external websites to enable real-time data exchange without direct platform access.

## Get started {#using-web-embeddables__section_ul2_kv1_cjc}

The Web Embeddables homepage displays available modules, components, configuration guidance, and frequently asked questions.

## Web Embeddables overview {#using-web-embeddables__section_nyd_jgk_bcc}

You can configure and embed the following ServiceNow components on external websites.

* Case list - displays multiple cases with their key details.
* Case view - displays case-related activities and playbooks.
* Case create - displays a form to create a case for product or service issues.
* Catalog item - displays a form to request an item or service.
* Knowledge article view - displays knowledge articles with details like title, author, and read time. You can rate articles and switch language.
* Data visualization - displays data from any ServiceNow table using charts, pie graphs, and scorecards.
* Playbook intake - enables users to submit cases using guided experiences and tracks resolution stages.
* Catalog browse - allows you to browse and search catalog items from different catalogs and categories within a third-party website.
* Object list - enables you to display records from different tables with their related actions in a list format.
{#using-web-embeddables__ul_k52_ps4_dcc}

## Web Embeddables end-to-end flow {#using-web-embeddables__section_w4w_pv1_cjc}