Configure ACL for guest access

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Enable guest users to access Web Embeddables components by activating the required guest access control lists (ACLs).

    Before you begin

    You must activate the Web Components for Guest (sn_guest_component) plugin. For more information, see Guest user support activation.

    Role required: security_admin

    About this task

    Guest ACLs control which component (not content like article or catalog item) and actions are accessible to guest users on your website. By default, all guest ACLs are inactive to maintain security.

    Activate only the ACLs that correspond to the components you want to make available to guests. For example, if you embed catalog item components on your website, activate the catalog item ACLs. If you embed knowledge article components, activate the knowledge ACLs. This selective activation confirms guests can access only the content and functionality you explicitly allow.

    Procedure

    1. In the filter navigator, enter Access Control (ACL).
    2. On the Access Controls page, in the Application column, enter Web Components for Guest Embeddables.
    3. In the Description field, enter any of the following:
      • Enter *[Guest Embeddables | Knowledge] to view ACLs related to knowledge articles.
      • Enter *[Guest Embeddables | Catalog Item] to view ACLs related to catalog items.
    4. In the Name column, search for and select the ACLs you need to activate.
    5. In the ACLs page, select the Active check box.
    6. Select Update.

    Result

    Guest users can now access the Knowledge Article View and Catalog Item components based on the ACLs you activated. These ACLs enable access to the components, not to specific knowledge articles or catalog items within them. The system applies these ACLs when guests interact with embedded components on your website.