---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Playbook intake component

# Playbook intake component {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable you to submit a case using the playbook guided experience, which systematically captures case details and displays the stages and activities involved in resolving the case.
You can use prefill fields or choose from various playbook experiences, and customize the display of stages, such as the number of visible stages and their horizontal or vertical orientation.  
Note:  
Playbook Intake component supports a mobile adaptive layout.
Figure 1. Playbook intake component

## Related components {#we-playbook-intake-comp-overview__section_related}

Use the Playbook intake component with other components on your website:

* [Case create component](https://www.servicenow.com/docs/AB1JXLOjEwu3t~aBWesxoQ "Enables you to create a case to address any issues related to products and services."): Creates a case with a single form.
* [Case view component](https://www.servicenow.com/docs/wn5ySV0ja2_Tw3hVlkDHZA "Displays a detailed view of all case-related activities that help you to make effective decisions and act on a case. It also displays an activity tab and an attachments tab for case management."): Shows the details and process tab of a case.
* [Catalog browse component](https://www.servicenow.com/docs/5a9Jj9z3DPGOK56z1~0WMA "Catalog browse component enables you to browse and search catalog items from different catalogs and categories within a third-party website."): Opens a Playbook intake page when a customer selects a playbook item.
{#we-playbook-intake-comp-overview__ul_related}