---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Sample code for the Playbook intake component

# Sample code for the Playbook intake component {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Sample code is provided to define an action when an event is triggered. Update the sample code for your use case before embedding the component on your webpage.

## Sample code {#we-playbook-intake-sample-code__section_icb_jyn_c2c}

    { 

    'SN_EMBEDX_PLAYBOOK_INTAKE#COMPONENT_READY' : (e) => { 

    // This event is dispatched when a component is ready and usable. 

    }, 

    'SN_EMBEDX_PLAYBOOK_INTAKE#COMPONENT_ERROR' : (e) => { 

    // This event is dispatched when a property validation or internal error occurs. 

    var {errorType, errorMessage} = e.detail.payload; 

    console.log(errorType, errorMessage); 

    }, 

    'SN_EMBEDX_PLAYBOOK_INTAKE#RECORD_CREATION_SUCCEEDED' : (e) => { 

    // Dispatched when a record is created by a Record Generator Playbook. 

    var {table, sysId, number, playbook_experience_id, hide_record_creation} = e.detail.payload; 

    if(hide_record_creation){ 

    var primaryURL = '/caseview'; // Replace with the URL of the case view page 

     

    // Construct the URL for the Case View component with URL parameters 

    const caseViewURL = primaryURL + '?emb_table=' + table + '&emb_recordid=' + sysId + (playbook_experience_id === '98e09a560f2200102920c912d4767e1a' ? '' : '&emb_playbook_experience=' + playbook_experience_id); 

    open(caseViewURL,'_self'); // Open case record when record created confirmation is hidden 

    } 

    }, 

    'SN_EMBEDX_PLAYBOOK_INTAKE#PRIMARY_BUTTON_CLICKED' : (e) => { 

    // This event is dispatched when primary button is clicked on the record created confirmation page. 

    var {table, record_sys_id, playbook_experience_id} = e.detail.payload; 

    var primaryURL = '/caseview'; // Replace with the URL of the case view page 

     

    // Construct the URL for the Case View component with URL parameters 

    const caseViewURL = primaryURL + '?emb_table=' + table + '&emb_recordid=' + record_sys_id + (playbook_experience_id === '98e09a560f2200102920c912d4767e1a' ? '' : '&emb_playbook_experience=' + playbook_experience_id); 

    open(caseViewURL,'_self'); // Open case record when primary button is clicked 

    }, 

    'SN_EMBEDX_PLAYBOOK_INTAKE#SECONDARY_BUTTON_CLICKED' : (e) => { 

    // This event is dispatched when secondary button is clicked on the record created confirmation page. 

    var {table, record_sys_id} = e.detail.payload; 

    var secondaryURL = '/browse'; // Replace with the URL of the secondary page 

     

    // Open the Case View component in the same tab 

    open(secondaryURL,'_self'); 

    }

**Related tasks**   

* [Configure the Playbook intake component instance](https://www.servicenow.com/docs/4AIay47PuAgu1cFuqlrM7g "Configure the Playbook intake component instance so that your users can embed it on their website and submit cases using playbook guided experience from their website directly.")
* [Embed the Playbook intake component instance on the third-party website](https://www.servicenow.com/docs/~5jsyeF2ewgOjabvnnFQsQ "Embed the global code and component code of the Playbook intake component instance that you configured so that you can enable your customers to start creating a case using the playbook guided experience on your third-party website.")  
**Related reference**   

* [Component properties for the Playbook intake](https://www.servicenow.com/docs/z0jtkRBQws9Adi~Mf0i_~A "Component properties enable you to configure the behavior of the Playbook intake component instance on the third-party website.")
* [Event handler in the Playbook intake component](https://www.servicenow.com/docs/bKdZhvdN5I2UM1v5yFI~BQ "A component triggers an event when a certain condition is met or on user interaction. The event can be used to execute an action through a code on a third-party webpage.")