Customize the email interaction experience

Customize the Email Interaction record page in UI Builder for agents.

Before you begin

Role required: admin

About this task

For more information on UI Builder, see UI Builder.

Procedure

1. Navigate to All > Now Experience Framework > UI Builder.
2. On the UI Builder page, select Experiences tab.
3. On the Experiences page, search and select CSM/FSM Configurable Workspace.
4. Navigate to Pages and variants > Record > Email Interaction Page.
5. Select the Open menu icon ().
6. Select Duplicate variant.
   For more information, see Create a page variant.
7. On the Tell us about your variant screen, enter Custom Email Interaction Page in the Name field.
   Note:

   Don’t change the Conditions field.
8. Select Create.
   The Page variant opens.
9. Select the Settings tab.
10. Enter a lower value in the Order field.
    For example, -1100.
11. Select Save.

Result

You can customize the page in the UI builder.