Customize the New Activity marker for an email interaction

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Customize the New Activity marker in UI Builder to differentiate between the latest activities for agents.

    Before you begin

    A duplicate variant must be configured by an administrator. If the duplicate variant isn’t configured, you can't enable or disable the New Activity marker. For more information, see Customize the email interaction experience.

    Role required: admin

    About this task

    For more information on UI Builder, see UI Builder.

    Procedure

    1. Navigate to All > Now Experience Framework > UI Builder.
    2. On the UI Builder page, select Experiences tab.
    3. On the Experiences page, search and select CSM/FSM Configurable Workspace.
    4. Navigate to Pages and variants > Record > Email Interaction Page.
      Note:
      The Email Interaction Page variant is the newly created variant.
    5. Select Editor.
    6. In the Content section, search and select Activity Stream 1.
    7. In the Activity Stream 1 panel, navigate to Configure > Display
      Note:
      If a message appears about the application scope, select here to be able to edit the record.
    8. Turn on the Show New Activity Marker toggle switch.
    9. Select Save.

    Result

    You can view the New Activity marker in the email conversation within the activity stream.