---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Getting started with Customer Service Management

# Getting started with Customer Service Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Case Management Core plugin and plan your Customer Service Management implementation by installing additional plugins.
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| Task | Description |
|-|-|
| [Activate Customer Service Management](https://www.servicenow.com/docs/OlVEXHVeZbt8BT~3rPJBzg "You can activate the Case Management Core (com.sn_customerservice) plugin, if you have the admin role. This plugin includes demo data and activates related plugins if they aren’t already active.") | As an admin, activate the Case Management Core plugin (com.sn_customerservice). This plugin includes demo data and activate related plugins. |
| [Customer Service properties](https://www.servicenow.com/docs/gc_a_dOAvoKNFwqcWMyc1A "Use system properties to customize the Customer Service Management application.") | Customize settings for several different features, including email communication, asset contact relationships, and the Consumer Service Portal. |
| [Configure foundation data](https://www.servicenow.com/docs/cgLWZB4Q9OF1nyAX4dvwHQ "With Customer Service Management, you can import or create customer information including names, addresses, and phone numbers; account details; products and assets; and service contracts. You can also assign roles to users and create customer relationships.") | Import customer information including names, addresses, and phone numbers; accounts, contacts, consumers, users, groups, group members, product models, and assets. Assign roles to groups or to individual users. Create service contracts and entitlements. Create customer relationships, asset relationships, and account teams. |
[Table 1. Activating plugins and foundation data]

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