---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# System properties for configuring WhatsApp (WhatsApp Cloud API)

# System properties for configuring WhatsApp (WhatsApp Cloud API) {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can configure the system properties for your Conversational Integration with WhatsApp (WhatsApp Cloud API) application so that you can enable secure and authenticated communication.

Navigate to  All\> System Properties\> All Properties.

Alternatively, in your instance, enter <kbd class="ph userinput">sys_properties.list</kbd> in the filter navigator and customize the WhatsApp (WhatsApp Cloud API) system properties.
{#direct-cloud-api-system-property-configuration__table_jrl_yrk_yhc__entry__2}

| Property | Description |
|-|-|
| sn_va_whatsapp.webhook_verify_token | Stores the verification token used to authenticate the incoming messages from WhatsApp. * Type: password2 * Default value: None (must be configured during the initial setup) * Location: All\> System Properties\> All Properties. {#direct-cloud-api-system-property-configuration__ul_krl_yrk_yhc} |
[Table 1. System properties for WhatsApp (WhatsApp Cloud API)]

{#direct-cloud-api-system-property-configuration__table_jrl_yrk_yhc}