Callback feature configuration form

Description of the Callback feature configuration form fields.

• For more information about how to configure Omnichannel Callback for Customer Service Management (CSM), seeConfiguring Omnichannel Callback for Customer Service Management
• For more information about how to manage a callback from an agent using Engagement Messenger, see Working with callback requests using Engagement Messenger

Table 1. Callback feature configuration form

Field	Description
Choose how to display the card	The type of display for the feature card on the messenger's home page. The available options are: Use an image in a card: Shows a feature card as a clickable image. Use a title and subtitle in a card: Shows a title and subtitle text as a display feature card
Image	An image that appears as a feature card on the messenger's home page and has a portal or catalog link embedded in it. Note: This field appears only when Use an image in a card is selected from the Choose how to display the card field.
Use a title and subtitle in a card	Title text: Title of the feature widget in the messenger. Subtitle text: Description for the feature widget in the messenger. Note: This field appears only when Use a title and subtitle in a card is selected from the Choose how to display the card field.
Page type	The portal page that opens within the messenger when the user clicks on the feature card. By default em_show_callback is set to a portal page. For more information, see Requirements for embedding portal pages in Engagement Messenger.
Enable for authenticated users	Option for enabling the Callback feature for users who sign in to the website that hosts the messenger.