---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable Auto-Responder

# Enable Auto-Responder {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable the Auto-Responder
feature to include content suggested for deflecting cases in email
notifications.

## Before you begin

Activate the Predictive Intelligence for Customer Service Management plugin (com.snc.csm_ml). For more information, see [Activate a plugin](https://www.servicenow.com/docs/access?context=t_ActivateAPlugin&version=brazil&pubname=brazil-platform-administration&ft:locale=en-US) and [Predictive Intelligence for CSM solution definitions](https://www.servicenow.com/docs/z86xjd4k0Wx5Sep9Lu4Zww "Use your instance records to build Customer Service Management specific solutions.").

Role required:
admin

## Procedure

1. Navigate to AllCustomer ServiceAdministrationProperties.
2. In the Auto-Responder Recommendations section, select the check box for the Enable auto-responder recommendations property (sn_customerservice.case.autoresponder.enable).
3. Click Save.

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