---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable Recommended Actions for an email interaction

# Enable Recommended Actions for an email interaction {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Help the agent to find relevant resources based on the context of an email by enabling recommended actions.

## Before you begin

Role required: admin

## About this task

For more information, see [Configuring Recommended Actions](https://www.servicenow.com/docs/aPxXjBet~HcbnY5xfn6lAQ "Use the Recommended Actions application to display relevant actions to agents based on a context of a record or enable agents to perform an AI search to find relevant resources. Agents can quickly and easily take action to help customers and resolve their issues.").

## Procedure

1. Navigate to AllRecommended Actions Contexts.
2. Select  CSM Interaction context.
3. Set the Active column as true.

*[\>]: and then