---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable the Timeline component to refresh

# Enable the Timeline component to refresh {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable the Timeline component to refresh when a record has new activities.

## Before you begin

Role required: admin

## Procedure

1. Open a page variant in UI Builder.
2. Select Record Watcher 1 in the Data and scripts section in the left column.  
   This opens the Record Watcher 1 pop-up window.
3. Select the Events tab.
4. In the Message received section, select Add handler.
5. In the Choose a handler field, select Refresh Task Activity Timeline.
6. Select Continue and then select Add.
7. Close the Record Watcher 1 pop-up window.