Configure settings for estimated time to resolve values

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • After upgrading, configure some settings to view the Time to Resolve Numeric Value column in the case report for older cases and determine the information that is displayed.

    Before you begin

    You must have a trained default estimated time to resolve a case regression solution. For more information, see Configure the default estimated resolution time.

    Role required: admin

    Procedure

    1. Navigate to All > System Definition > Fix Script.
    2. Select the Populate Numeric TTR values fix script.
    3. Optional: Modify the default parameter values.
      • LookBackPeriodInMonths: The number of past months of cases to examine. The default value is 15 months.
      • report.setLimit: The maximum number of records to examine. The default value is 150,000.
    4. Click Run Fix Script to populate the estimated time values taken to resolve older cases.
    5. Either run the script on screen or run it in the background.
      • To display the script running on the screen, click Proceed.
      • To run the script in the background, click Proceed in Background.