Creating a decision table for recommending assignment groups

Create a decision table with name Assignment group for a router issue that provides an assignment group as a result for a given product and problem combination.

This decision table requires two inputs:

Input	Type
Product	String
Problem	String

For the result, create the Assignment group column with Result type selected as Reference and Result table selected as Group [sys_user_group].

Configure the decision table conditions, results, and values as displayed in the following table. For more information, see Decision Tables.

Table 1. Sample decision table: Assignment group for a router issue

Condition columns		Result column
Product	Problem	Assignment group
Router M-series	Internet connectivity issue	Router-M-Team-A
Router M-series	Router is heating up	Router-M-Team-B
Router M-series	Network outage	Router-M-Team-C
Router M-series	Security concerns	Router-M-Team-D
Router N-series	Internet connectivity issue	Router-N-Team-A
Router N-series	Router is heating up	Router-N-Team-B
Router N-series	Network outage	Router-N-Team-C
Router N-series	Security concerns	Router-N-Team-D