---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Users with intentional internal role assignments

# Fix roles for external users with intentional internal role assignments {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review and fix roles for external users that have intentional internal role
assignments.

## Before you begin

Role required: user_admin, sn_crm_foundation_admin, system_scheduler_admin and csm_guided_setup_user

## About this task

You must not assign internal roles to external users. Use this procedure to review and fix the contacts and consumers that have the snc_internal role contained by another role.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationGuided Setup and select Get Started.
2. In the Fix External User Role Assignment category, select Get Started and then select External users with intentional internal role assignments.
3. Run the scheduled job to tag users that have intentional user role assignments.  
   Users are tagged with the Ext-user-contained-role tag.
4. Review the list of tagged users.
5. Manually fix the role assignments for the desired users.

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