Fix roles for external users with intentional internal role assignments

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Review and fix roles for external users that have intentional internal role assignments.

    Before you begin

    Role required: user_admin, sn_crm_foundation_admin, system_scheduler_admin and csm_guided_setup_user

    About this task

    You must not assign internal roles to external users. Use this procedure to review and fix the contacts and consumers that have the snc_internal role contained by another role.

    Procedure

    1. Navigate to All > Customer Service > Administration > Guided Setup and select Get Started.
    2. In the Fix External User Role Assignment category, select Get Started and then select External users with intentional internal role assignments.
    3. Run the scheduled job to tag users that have intentional user role assignments.
      Users are tagged with the Ext-user-contained-role tag.
    4. Review the list of tagged users.
    5. Manually fix the role assignments for the desired users.