Service Model Foundation Granular admin roles

Granular admin roles enable organizations to assign specific administrative permissions based on functional responsibilities, replacing broad admin access with targeted role assignments.

The following table describes the granular admin roles that the administrator can assign to the internal users.

Table 1. Service Model Foundation granular admin roles

Role name	Description	Inherited by	Inherits
sn_bus_loc.business_org_admin	Provides CRUD access to all Service Model Foundation tables	No	sn_service_org.service_org_admin sn_bus_loc.ibl_writer sn_bus_loc.ebl_viewer sn_bus_loc.ibl_viewer sn_bus_loc.writer
sn_service_org.service_org_admin	Provides all CRUD access to service organization entities, which come under Service Model Foundation flows	sn_bus_loc.business_org_admin	sn_service_org.viewer sn_service_org.writer sn_service_org.service_org_delete sn_service_org.service_org_external_staff_create sn_service_org.service_org_external_staff_read sn_service_org.service_org_external_staff_write sn_service_org.service_org_external_staff_delete sn_service_org.service_org_assignment_group_create sn_service_org.service_org_assignment_group_read sn_service_org.service_org_assignment_group_write sn_service_org.service_org_assignment_group_delete sn_service_org.service_org_criteria_create sn_service_org.service_org_criteria_read sn_service_org.service_org_criteria_write sn_service_org.service_org_criteria_delete sn_service_org.service_org_customer_criteria_create sn_service_org.service_org_customer_criteria_read sn_service_org.service_org_customer_criteria_write sn_service_org.service_org_customer_criteria_delete sn_service_org.service_criteria_write sn_service_org.service_criteria_delete sn_service_org.service_criteria_read sn_service_org.service_criteria_create
sn_csm_ocs.csm_ocs_admin	Provide full CRUD access to Outsourced Customer Service flow	No	sn_service_org.service_external_staff.create sn_service_org.service_external_staff.read sn_service_org.service_external_staff.write sn_service_org.service_external_staff.delete sn_contractor.outsourced_service_provider_create sn_contractor.outsourced_service_provider_read sn_contractor.outsourced_service_provider_write sn_contractor.outsourced_service_provider_delete sn_contractor.outsourced_service_provider_criteria_create sn_contractor.outsourced_service_provider_criteria_read sn_contractor.outsourced_service_provider_criteria_write sn_contractor.outsourced_service_provider_criteria_delete sn_csm_ocs.sn_csm_ocs_case_transfer_request_create sn_csm_ocs.sn_csm_ocs_case_transfer_request_read sn_csm_ocs.sn_csm_ocs_case_transfer_request_write sn_csm_ocs.sn_csm_ocs_case_transfer_request_delete

Other granular admin roles for Service Model Foundation configuration

The following are the roles required to perform Service Model Foundation (SMF) configuration tasks:

Table 2. Granular admin roles

Role name	Description	Plugin(s) required
sn_queryrules.admin	Provides admin access to all query rules.	com.snc.query_rules
user_admin	Administers users, groups, locations, and companies.	None
service_definition_admin	Provides full CRUD access to the service definition and related tables	None
sn_crm_account_relationship_data_manager	Extends the sn_crm_account_data_manager role by granting additional admin access to account relationships.	cs_base
sn_crm_consumer_relationship_data_manager	Extends the sn_crm_consumer_data_manager role by granting additional admin access to consumer relationships.	cs_base
sn_crm_household_relationship_data_manager	Extends the sn_crm_household_data_manager role by granting additional admin access to household relationships.It also contains sn_crm_consumer_relationship_data_manager role.	com.snc.cs_base/if/com.snc.household/