Household-member relationship for an install base item

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Your customer service managers can set up a household-member relationship among the members of one household by using the Customer Service Management application. The established relationship between the consumers in that household means that only the household members can access the install base items.

    The household relationship can be used to assign responsibilities between two consumers within the same household with the Household Member Relationship table [sn_customer_rel_household_member_relationship]. This relationship gives household members additional access to edit and update an install base item. To learn more about how to create a household relationship, see Create a relationship between household members.

    Setting up a household-member relationship limits the access to the household members. Only the household members can access the household install bases.

    After a household-member relationship is established between two consumers, the consumer with the authorized representative responsibility gains access to all household install bases. This access applies only when the primary consumer is the other member in the established relationship.
    Note:
    The authorized representative gains access to the household install bases of the consumer that belongs to the same household.