---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Import consumers through guided setup

# Import consumers through guided setup {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Customer Service Management guided setup to import existing consumers.

## Before you begin

Role required: import_admin, sn_crm_foundation_admin, and csm_guided_setup_user

## About this task

Consumers can have multiple addresses, one of which is the primary address.

## Procedure

1. Navigate to AllCustomer ServiceAdministrationGuided Setup and select Get Started
2. In the Foundation Data category, select Get Started and then select Import Consumers (B2C).
3. Upload data from an external data source into an import set.
4. Create a transform map.
5. Execute the transform map to transfer the data.
6. Verify that the data records are imported into the target table.
{#import-csm-consumers__steps_egt_nbv_flb}

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