---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Business locations

# Service Model Foundation business locations {#ariaid-title1}

Versão de lançamento: Brazil  
Atualizado 10 de set. de 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura  
Use the business location entity to create an organizational structure that
includes internal and external business locations such as stores, branches,
franchises, and dealerships.
Importante:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/7jpNjUKLGsbHQINDlxtAdA "The renamed entities dispaly several Service Model Foundation entities that are renamed, including the previous and current names."). A business location is an extension of a service organization. The business location entity enables you to model the internal and external organizational structure involved in supporting customers. It also enables you to give
agents the correct level of visibility into customer data.  
With the business location entity you can:

* Create internal and external business locations using a hierarchy, with parent and child locations.
* Associate users within a business location, which makes them staff members of that location.
* Provide staff members at a business location with access to the customer cases and information for that location.
* Create teams of staff members to support accounts, consumers, and households.
* Provide the staff members on those teams with access that enables them to manage cases for their accounts, consumers, and households.
{#industry-data-model-locations__ul_ptl_jgp_dmb}

## Creating a business location {#industry-data-model-locations__section_bvy_fzs_2mb}

Maintain an organizational structure by creating internal and external
business locations. To create a business location, see [Create a business organization](https://www.servicenow.com/docs/GgyFi8S6mT6APhuYL6VuJA "Establish internal and external organization so that users and consumers at a business organization can create accounts, contacts, consumers, and households.").

## Accessing business locations {#industry-data-model-locations__section_yzc_tcd_gmb}

Managers have access to their business location and to the business
locations that are designated as child locations in the
hierarchy.

When a user is added to the Manager field, the sn_customerservice.svc_location_manager role is automatically added to that user. You can also add a user as the manager for multiple business locations.  
Staff members with the location agent role or location consumer agent role can perform the following actions:

* Create cases for customers in their business locations.
* Access cases where the location in the Service Organization field on the Case form matches their business locations.
{#industry-data-model-locations__ul_opc_pnp_dmb}