---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Components installed with additional plugins for Customer Service Management

# Components installed with additional plugins for Customer Service Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Several types of components are installed with the additional plugins for the Customer Service Management
application.
{#inst-wi-cust-serv-addtl-plugins__table_mrp_y2l_mcc__entry__2}

|   |   |
|-|-|
| [Components installed with CTI Softphone](https://www.servicenow.com/docs/u45GNv32UVr6sZNKQEREzw#r_InstalledWithCCTISoftphone "Several types of components are installed with CTI Softphone.") | * Tables * Business rules * Script includes {#inst-wi-cust-serv-addtl-plugins__ul_lbw_2fl_mcc} |
| [Components installed with Customer Service CTI Demo Data](https://www.servicenow.com/docs/ErWYld0PqCt4lXJAyo6B_w#r_InstalledWithCustServCTIDemoData "Several types of components are installed with Customer Service CTI Demo Data.") | Business rules |
| [Components installed with OpenFrame](https://www.servicenow.com/docs/Q~iMf0AjjlJYnYOd4AxTGg#r_InstalledWithOpenFrame "Several types of components are installed with OpenFrame.") | * Tables * Roles * Business rules * Script includes * UI macros {#inst-wi-cust-serv-addtl-plugins__ul_wtg_hfl_mcc} |
| [Components installed with Special Handling Notes](https://www.servicenow.com/docs/4sE4BYADVDH6jUgeXlDTiw#r_InstalledWithSpecHandNotes "Several types of components are installed with Special Handling Notes.") | * Tables * Roles * Properties * Business rules * Client scripts * Script includes {#inst-wi-cust-serv-addtl-plugins__ul_qn5_3fl_mcc} |
| [Components installed with Targeted Communications](https://www.servicenow.com/docs/LQjpUmWQ_OXOy1sJmcF37g#r_TargetCommInstalledComponents "Several types of components are installed with the Targeted Communications application.") | * Tables * Roles * Properties {#inst-wi-cust-serv-addtl-plugins__ul_mjq_kfl_mcc} |
| [Components installed with Knowledge Product Entitlements](https://www.servicenow.com/docs/TW_S17GTXKbbLAeicCEJhA#r_KnowProdEntitlementCompInstalled "Several types of components are installed with the Knowledge Product Entitlements application.") | * Business rules * Properties {#inst-wi-cust-serv-addtl-plugins__ul_o4r_nfl_mcc} |
| [Components installed with Self Service Password Reset](https://www.servicenow.com/docs/fRweS9Y3oU5SRNliRJCynA#r_InstalledWithSSPasswordReset "Several types of components are installed with Self Service Password Reset.") | Script includes |
[Table 1. Components installed with additional plugins for CSM]

{#inst-wi-cust-serv-addtl-plugins__table_mrp_y2l_mcc}