Components installed with additional plugins for Customer Service Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several types of components are installed with the additional plugins for the Customer Service Management application.

    Table 1. Components installed with additional plugins for CSM
    Components installed with CTI Softphone
    • Tables
    • Business rules
    • Script includes
    Components installed with Customer Service CTI Demo Data Business rules
    Components installed with OpenFrame
    • Tables
    • Roles
    • Business rules
    • Script includes
    • UI macros
    Components installed with Special Handling Notes
    • Tables
    • Roles
    • Properties
    • Business rules
    • Client scripts
    • Script includes
    Components installed with Targeted Communications
    • Tables
    • Roles
    • Properties
    Components installed with Knowledge Product Entitlements
    • Business rules
    • Properties
    Components installed with Self Service Password Reset Script includes