---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Install base items

# Install base items {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an install base item to track instances that have been provisioned for an account or consumer. An install base item can be any configuration item that has been made accessible to customers. For Software as a Service
(SaaS) products, an install base item refers to an application service configuration item.
{#install-base-item__table_dt5_rlb_p1c__entry__2}

| Task | Description |
|-|-|
| [Import install base items with guided setup](https://www.servicenow.com/docs/DqbkruT0ZnGbOdegAK3w6w "Install base items represent the instances of the product that have been configured for a customer.") | Use guided setup to import install base items so that you can track instances that have been provisioned for an account or consumer. |
| [Create an install base item](https://www.servicenow.com/docs/vc1OrxS~txU5KFBJQXCF4g "Create an install base item in the Customer Service Management application that represents the instance of the product that has been configured for a customer. The install base item enables you to track all the purchases that were made by a customer.") | Create an install base item that represents the instance of the product that has been configured for a customer. The install base item enables you to track all the purchases that were made by a customer. |
| [Associate multiple install base items to a case](https://www.servicenow.com/docs/PVCUU61kPBV3myePkrmmBQ "In the Customer Service Management application, you can associate one or more related install base items to a case to access all items associated with the parent install base item.") | Associate one or more related install base items to a case to access all the install base items that are associated to the parent install base item. |
| [Install base characteristics](https://www.servicenow.com/docs/Fj2Htxw7VsrYocdoDV1oAw "Customer service managers can create characteristics of install base items. Administrators can capture and track these characteristics by using the Customer Service Management application. These characteristics provide information about service requirements and verify timely maintenance services.") | Configure characteristics of install base items to provide information about the service requirements to timely maintain services for the install base item. |
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{#install-base-item__table_dt5_rlb_p1c}