---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Install Customer Project Management

# Install Customer Project Management {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can install the Customer Project Management application (com.snc.csm_ppm) if you have the admin role.The application includes demo data and installs related ServiceNow® Store applications and plugins if they are not already installed.

## Before you begin

This plugin requires the Case Management Core plugin (com.sn_customerservice) and the PPM Standard plugin (com.snc.financial_planning_pmo).

The Customer Project Management application adds the Customer ServiceProjects module to the application navigator. Users with the customer project manager role can access this module.

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Customer Project Management application listing](https://store.servicenow.com/sn_appstore_store.do#!/store/application/ca994c6287723300f734a7da0acb0b41/2.0.0) in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

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Role required: admin

## About this task

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Customer Project Management application (com.snc.csm_ppm) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.  
   A list of the versions available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#install-customer-project-management__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. **Optional:** If demo data is available and you want to install it, select the Load demo data check box.  
   Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
6. Select Install.
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