Components installed with case digests

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Several types of components are installed with the Case Digests plugin.

    Tables

    The Case Digests plugin adds the following tables:
    • Case Digest Configuration (sn_csm_case_digest_config)
    • Case Digest (sn_csm_case_digest_task)
    • Post Case Review (sn_csm_case_digest_pcr)
    • Case Action Summary (sn_csm_case_digest_cas)

    The Customer Service Document Template plugin adds the CS Document Template (sn_csm_doctemplate_template) table.

    Extension points

    The Case Digests plugin includes the following extension points. Customers can use these extension points to customize the publish action.

    Table 1. Case digests extension points
    Extension point Description
    sn_csm_case_digest.CASPublish Use this extension point to alter the functionality of publishing a case action summary to a case.
    sn_csm_case_digest.PCRPublish Use this extension point to alter the functionality of publishing a post case review document to a case.
    sn_csm_case_digest.MajorPCRPublish Use this extension point to alter the functionality of publishing a post case review document to a major case.