Integrate with Financial Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Customer Service Management provides an integration with the ServiceNow® Financial Management application as well as dashboards and reports.

    Before you begin

    Role required: admin

    About this task

    Note:
    The Financial Management For CSM plugin (com.snc.financial_management_for_csm) is no longer available for direct activation by the system administrator. You can request this plugin through the HI Customer Service system.

    Procedure

    1. Navigate to All > System Definition > Plugins.
    2. Search for the Performance Analytics - Content Pack - Financial Management for Customer Service plugin (com.snc.pa.fm.csm).
    3. Click Activate.