Integrating with IT Operations Management

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The Proactive Customer Service Operations plugin (com.snc.proactive_cs_itom) provides an integration between Customer Service Management and the Event Management console in IT Operations Management.

    This integration enables you to create cases proactively from alerts either manually or through automation and track the accounts and the corresponding install base items affected by the alert. It also enables you to view the service health status of their install base items.

    For more information, see Integration with Event Management.