External Content Integration Sources

Release version: Australia

Updated March 12, 2026

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Summary of External Content Integration Sources

This document outlines the integration of Coaching With Learning with third-party learning management systems such as Cornerstone OnDemand, Pluralsight, and Udemy within the Enterprise Service Management Integrations Framework. These integrations automatically create source records containing predefined properties and integration services that facilitate the synchronization of learning content and user activities between the systems.

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Key Features

Cornerstone OnDemand:
- pagesize: Defines the number of records pulled via API calls.
- fullpull: When set to True, all active users and courses are pulled; False retrieves only modified records.
- urlprefix: For deep linking to learning objects.
- pulloffsethours: Indicates the time offset from the last successful run for synchronization.
Pluralsight:
- pagesize: Number of records fetched through API calls.
- fullpull: True pulls all courses; False retrieves only updates.
- pulloffsethours: Time offset for modified records.
Udemy:
- pagesize: Number of records pulled via API.
- fullpull: True pulls all courses; False retrieves updates and progress.
- pulloffsethours: Time offset for syncing modified records.

Key Outcomes

By implementing these integrations, ServiceNow customers can efficiently manage learning content and user interactions across different platforms. This ensures that users have access to up-to-date learning resources and progress tracking, enhancing the overall learning experience and streamlining administrative processes.

When you integrate Coaching With Learning with third-party learning management systems, the source record for Cornerstone OnDemand, Pluralsight, and Udemy applications are automatically created in the Enterprise Service Management Integrations Framework. These source records contain a predefined set of properties and integration services.

Table 1. Integration source record for Cornerstone Ondemand
Field	Description
Name	Name of the record in Enterprise Service Management Integrations Framework: Cornerstone.
Properties	Set of properties that are predefined for Cornerstone OnDemand application. page_size: Number of records that are pulled through an API call from Cornerstone OnDemand application. full_pull: When set to True, all the active users and learning courses from the Cornerstone OnDemand system are pulled into the ServiceNow instance. When set to False, modified users, modified transcripts, and updated courses are pulled from the Cornerstone OnDemand system into the ServiceNow instance. url_prefix: Deep link prefix to pull learning objects from Cornerstone OnDemand system during run time. pull_offset_hours: The time, in hours, calculated from the last successful run for the next synchronization to occur For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
Integration Services	Services interact with Cornerstone Ondemand application to pull or push learning courses. Course assign service: Assigns a course to an employee in the Cornerstone Ondemand application. Sync users: Maps users in the Cornerstone OnDemand system to users in the ServiceNow system using email Ids. Note: If you want to use user_id or user_name field for mapping users, then overridegetCornerstoneUser method in the sn_lc.UserMappingUtil script. Courses: Pulls learning courses from Cornerstone OnDemand system into ServiceNow. User activity: Pulls details of user activity on learning courses from Cornerstone OnDemand system into ServiceNow.

Table 2. Integration source record for Pluralsight
Field	Description
Name	Name of the record in Enterprise Service Management Integrations Framework: Pluralsight.
Properties	Set of properties that are predefined for the Pluralsight system. page_size: Number of records that are pulled through an API call from Pluralsight. full_pull: When set to True, all the learning courses are pulled from Pluralsight into the ServiceNow instance. When set to False, updated learning courses progress is pulled from Pluralsight into the ServiceNow instance. pull_offset_hours: Value that is considered for pulling modified records. For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
Integration Services	Integration services interact with Plural sight application to pull learning courses into ServiceNow. Courses: Pulls learning courses from Pluralsight into ServiceNow. Course progress: Pulls the progress of learning courses from Pluralsight into ServiceNow.

Table 3. Integration source record for Udemy
Field	Description
Name	Name of the record in Enterprise Service Management Integrations Framework: Udemy
Properties	Set of properties that are predefined for the Udemy system. page_size: Number of records that are pulled through an API call from Udemy into ServiceNow. full_pull: When set to True, all the learning courses are pulled from Udemy into the ServiceNow instance. When set to False, updated learning courses and learning course progress are pulled from Udemy into the ServiceNow instance. pull_offset_hours: Value that is considered for pulling modified records. For example, the last successful run was on 12/12/2021 at 17:00:00, pull_offset_hours is set to 5, and full_pull is set to False. The next pull fetches all the records that have been modified from 12/12/2021 12:00:00 until current date and time.
Integration Services	Integration services interact with Udemy application to pull learning courses into ServiceNow. Pull Courses: Pulls learning courses from Udemy into ServiceNow. Pull user activity: Pulls details of user activity on learning courses from Udemy into ServiceNow.