Invoice case line form

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • The invoice case line form displays details about an invoice case line.

    Table 1. Invoice case line form fields
    Field Description
    Invoice Case Line
    Number The automatically generated record number. The prefix for numbers from the Invoice Case Line table is INVCSL.
    Parent case The parent invoice case for this invoice case line record.
    Account The name of the company that the invoice case is opened for.
    Contact The name of the customer contact for the invoice case.
    Dispute code Indicates the type of dispute for which the invoice case line has been created.
    • Incorrect product/service
    • Pricing discrepancy
    • Incorrect quantity
    • Incorrect customer details
    • Other
    Short description A brief description of the issue or request.
    Description A more detailed description of the issue or request.
    Invoice line A reference field that displays the invoice line that is being disputed.
    State The current state of the invoice case line record:
    • Draft
    • New
    • Work in Progress
    • Awaiting Info
    • Resolved - Accepted
    • Resolved - Denied
    • Canceled
    Priority The assigned priority:
    • 1 — Critical
    • 2 — High
    • 3 — Moderate
    • 4 — Low (default)
    Assigned to The agent assigned to the invoice case.
    Assignment group The group assigned to the invoice case.
    Part number
    Invoiced part number The original part number of the invoiced good or service.
    Disputed part number The disputed part number of the invoiced good or service.
    Approved part number The approved part number of the invoiced good or service.
    Quantity
    Invoiced quantity The original invoiced quantity of the invoiced good or service billed.
    Disputed quantity The disputed quantity of the invoiced good or service billed.
    Approved quantity The approved quantity of the invoiced good or service billed.
    Amount
    Invoiced amount The amount of the invoiced good or service.
    Disputed amount The disputed amount of the invoiced good or service.
    Approved amount The approved amount of the invoiced good or service.
    Discount amount
    Invoiced discount amount The invoiced discount amount of the invoiced good or service.
    Disputed discount amount The disputed discount amount of the invoiced good or service.
    Approved discount amount The approved discount amount of the invoiced good or service.
    Billing location
    Invoiced billing location The invoiced billing location of the invoice.
    Requested billing location The requested billing location of the invoice.
    Shipping location
    Invoiced shipping location The original shipping location of the invoiced good or service.
    Requested shipping location The requested shipping location of the invoiced good or service.
    Resolution
    Resolution code The resolution provided for the disputed invoice line item.
    • None
    • Solved - Credit
    • Solved - Write Off
    • Solved - Settlement
    • Solved - Invalid Dispute
    Close notes Additional notes made by the user who closes the case.
    Notes
    Additional comments (Customer visible) Customer-viewable comments. Each comment is inserted into the Activity field when the user saves the record.
    Work notes (Private)

    Information about how to resolve the case, or steps taken to resolve it, if applicable.