---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Log in to the portal

# Log in to the Consumer Portal {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Log in to the Consumer Portal to access your cases, products, and profile information.

## Before you begin

Role required: sn_customerservice.consumer

## Procedure

1. Go to the Consumer Portal.  
   You can access the Consumer Portal using the URL, \<servicenow instance URL\>/consumer_portal.
2. Select Log in in the portal header.
3. Enter username and password on the Log in pop-up.
4. Select Log in.
{#log-in-to-consumer-portal__steps_nn3_gtp_45b}

## Result

You're logged in to the Consumer Portal and your name and profile picture appears in the portal header.
**Related tasks**   

* [Register for the Consumer Portal](https://www.servicenow.com/docs/yU4tEiI_hXiIcFxYQcoh7g "Create a consumer account on the Consumer Portal to access self-service features, submit cases, and manage your profile.")
* [Change your password from the Consumer Portal](https://www.servicenow.com/docs/r_6KxyjWQjwZpee0~gR87Q "Change your Consumer Portal password from your profile settings.")