Log in to the Consumer Portal

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Log in to the Consumer Portal to access your cases, products, and profile information.

    Before you begin

    Role required: sn_customerservice.consumer

    Procedure

    1. Go to the Consumer Portal.
      You can access the Consumer Portal using the URL, <servicenow instance URL>/consumer_portal.
    2. Select Log in in the portal header.
    3. Enter username and password on the Log in pop-up.
    4. Select Log in.

    Result

    You’re logged in to the Consumer Portal and your name and profile picture appears in the portal header.