Manager Workspace properties

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Modify the Manager Workspace configuration by customizing the system properties to set the Alerts card limit and the widget refresh interval.

    Navigate to All>System Properties>All Properties.

    Alternatively, in your instance, enter sys_properties.list in the filter navigator and view the system properties.

    Table 1. Workspace system properties
    Property Description
    sn_csm_wfo_workspa.alerts_cards_limit Enable or disable interaction creation for a non-matched user.
    • Type: Integer
    • Value: 15
    • Location: All> System Properties> All Properties.
    sn_csm_wfo_workspa.widget_refresh_interval_long Set the inactivity period (in days) after which an interaction is closed if no email is received from the customer.
    • Type: Integer
    • Value: 120
    • Location: All> System Properties> All Properties.
    sn_csm_wfo_workspa.widget_refresh_interval_short Set the inactivity period (in days) after which an interaction is closed if no email is received from the customer.
    • Type: Integer
    • Value: 30
    • Location: All> System Properties> All Properties.