Integrating with consumer messaging apps
Integrate Customer Service Management with each consumer messaging app to deliver a conversational mobile messaging experience for consumers and customer contacts.
Engage customers wherever they are with useful conversations​ by enabling them to message anytime to your company's account using their choice of messaging apps. Consumers and customer contacts can start conversations with a virtual agent by sending messages to your company's designated mobile number. They can also select to chat with a live agent from the same messaging app.
The following consumer messaging apps can be integrated with Customer Service Management:
- LINE
- Facebook Messenger
- Apple Messages for Business