---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Email Composer and Email Viewer

# Email Composer and Email Viewer {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Learn about how the Email Composer and Email Viewer function with Configurable Workspace.

## Email Composer {#migration-compose-preview-email__section_y2l_qn4_r4b}

The Email Composer component enables requestors and fulfillers to use email to communicate. The component is associated with a record to include conversations as part of the record. For example, an agent can compose an email to
a customer to gather information about the customer's case.
{#migration-compose-preview-email__table_hnc_rz3_p4b__entry__2}

| Legacy table name | UIB table name |
|-|-|
| No corresponding table | sys_ux_screen |
[Table 1. Email Composer corresponding tables]

{#migration-compose-preview-email__table_hnc_rz3_p4b}Configure the Email Composer in [UI Builder](https://www.servicenow.com/docs/access?context=ui-builder-overview&version=australia&pubname=australia-application-development&ft:locale=en-US).

For more information about the Email Composer component, see [Next Experience Components documentation](https://developer.servicenow.com/dev.do#!/reference/next-experience/components?&query=&order_by=nameAsc&limit=120&offset=0&categories[]=uib_component&categories[]=uib_macroponent-component&categories[]=uib_facades).

## Email Viewer {#migration-compose-preview-email__section_mh1_rn4_r4b}

The Email Viewer component enables customer service agents to preview emails in CSM Configurable Workspace before sending them to customers. The component is associated with a record to include emails as part of the record.
{#migration-compose-preview-email__table_xfj_cbp_p4b__entry__2}

| Legacy table name | UIB table name |
|-|-|
| No corresponding table | sys_ux_screen |
[Table 2. Email Viewer corresponding tables]

{#migration-compose-preview-email__table_xfj_cbp_p4b}Configure the Email Viewer in [UI Builder](https://www.servicenow.com/docs/access?context=ui-builder-overview&version=australia&pubname=australia-application-development&ft:locale=en-US).

For more information about the Email Viewer component, see [Next Experience Components documentation](https://developer.servicenow.com/dev.do#!/reference/next-experience/components?&query=&order_by=nameAsc&limit=120&offset=0&categories[]=uib_component&categories[]=uib_macroponent-component&categories[]=uib_facades).