---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Central

# Customer Central {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn about how CSM Agent Workspace Customer Central functions with CRM Workspace.

Customer Central displays all the touch points that a customer has had with a contact center in the form of information cards. CSM Agent Workspace Customer Central configurations function in CRM Workspace.

Configuration changes at the sn_customercentral_cust_info_config and sys_declarative_action_assignment and their related lists, however, can be configured in CRM Workspace.

* Set up the Customer Information view in CRM Workspace using [Guided Setup](https://www.servicenow.com/docs/Uf1ZZYVJr7HwRm_zHW7vuw "Configure the display of the Customer Information view using CRM Workspace.").
* Set up the Customer Information view in CSM Agent Workspace using [Guided Setup](https://www.servicenow.com/docs/TBZH6GM0M7iYbLiM_YawYg "Configure the display of the Customer Information view using the CSM Agent Workspace.").

{#migration-custom-central__ul_q21_jc4_v4b} {#migration-custom-central__table_hnc_rz3_p4b__entry__2}

| Legacy table name | UIB table name |
|-|-|
| sys_declarative_action_assignment | sys_ux_screen |
[Table 1. Customer Central corresponding tables]

{#migration-custom-central__table_hnc_rz3_p4b}