---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Highlights

# Highlights {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how Workspace highlights function with CRM Workspace.

Highlights provide background color that visually expresses the status of a highlighted value.
The status you choose determines the color highlight.
{#migration-form-highlights__table_ofn_4gf_x4b__entry__2}

| Legacy table name | UIB table name |
|-|-|
| sys_highlighted_value | sys_highlighted_value sys_ux_highlighted_value_config sys_ux_m2m_highlighted_value_config |
[Table 1. Highlight corresponding tables]

{#migration-form-highlights__table_ofn_4gf_x4b}

To migrate your highlights, add an extra step in the custom highlighted values to CRM Workspace.

An additional highlighted value configuration is provided out of box, CRM Workspace Highlighted Value Config.

* Legacy highlighted values in form headers work without modification, but may affect the functionality of CRM Workspace.
* Highlighted values must be added to a highlighted value configuration to appear in CRM Workspace.

{#migration-form-highlights__ul_phc_rgf_x4b}

For more information, see [Set up a highlighted value](https://www.servicenow.com/docs/tT9wL67OuHet6lLVJJJK9w "You can configure fields that appear as highlighted values in a form header in CRM Workspace.").