Ribbons

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Learn how CSM Agent Workspace ribbons function with CSM Configurable Workspace.

    Ribbons help agents quickly scan relevant information about a record, such as a timeline, a user, or a customer summary.

    Table 1. Ribbon corresponding tables
    Legacy table name UIB table name
    sys_aw_ribbon_setting sys_aw_ribbon_setting sys_ux_ribbon_config sys_ux_ribbon_config_setting

    Legacy ribbon widgets work in CSM Configurable Workspace, but not the legacy ribbon configurations. Add ribbon settings to a ribbon configuration to appear in CSM Configurable Workspace.

    For more information, see Set up a ribbon configuration in Configurable Workspace.