---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Forms

# Forms {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Learn how the Workspace form functions with CRM Workspace.

The form is the user interface where agents do most of their work. Workspace form configurations work without modification in CRM Workspace, but the configurations may affect the functioning of your CRM Workspace.

## Form parameters {#migration-forms__section_jlq_jj3_r4b}

Form mapping doesn't directly correspond between workspace form components and CRM Workspace form components. Workspace components are hard-coded with the form and incorporate everything on the form including the form header, UI action bar, Activity stream, the sidebar, etc. In CRM Workspace, these features are separate components.