Now Assist conversational experience in self-service portals

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Learn about the Now Assist enhanced chat feature in the Self-service portals.

    Now Assist enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities.

    You can enable enhanced chat experience from the Now Assist in Virtual Agent guided setup. For details, see Display your chat assistant on a portal, channel, or mobile app.

    Enhanced chat experience on self-service portal

    Refined portal header
    Dynamically displays content based on the assigned taxonomy tags.
    Effortless navigation
    Easily navigate to topics and their subcategories in one place, providing a seamless navigation experience.
    Multiple chats
    Engage in multiple chat conversations instead of the existing single active conversations in the Virtual Agent.
    Redefined theme
    The new theme is visually appealing, engaging, and user-friendly, with a focus on enhancing productivity.
    Figure 1. Enhanced chat with Now Assist in Portals
    Portal homepage with enhanced chat

    Search experience 

    When you search for information using the Now Assist enhanced chat on your self-service portals, you receive comprehensive and detailed answers compared to the traditional AI search.

    Unlike the traditional AI search page, the Now Assist enhanced chat helps you find the information you need and combines them into a synthesized comprehensive answer. It searches information from KB articles, external content, Virtual Agent topics, catalog items, and people citations.

    The search results include links to the sources of information and related actions. When you select the citation, different information is displayed depending on the type of source.