---
sourceDocument: Brazil Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/customer-service-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Install the Now Assist for Complaint Case (CSM) application

# Install the Now Assist for Complaint Case (CSM) application {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can install the Now Assist for Complaint Case (CSM) application (sn_cmpl_gen_ai) if you have the admin role.The application installs related ServiceNow® Store applications and plugins if they are not already installed.

## Before you begin

* Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see [Get entitlement for a ServiceNow
  product or application](https://store.servicenow.com/$appstore.do#!/store/help?article=KB0030186).
* Review the [Complaint Case AI Agents collection](https://store.servicenow.com/sn_appstore_store.do#!/store/application/5fbb6bd92tb86213f877f5b76c30183f/1.0.3) application listing in the ServiceNow Store for information on dependencies, licensing or subscription requirements, and release compatibility.

{#acc-complaint-case-handling-collection__ul_ity_ys5_yhc}

Role required: admin

## About this task

The following item is installed with Now Assist for Complaint Case (CSM): Plugin: Complaint Case AI Agent collection (sn_complaint_ai)

## Procedure

1. Navigate to AllSystem ApplicationsAll Available ApplicationsAll.
2. Find the Now Assist for Complaint Case (CSM) application (sn_cmpl_gen_ai) using the filter criteria and search bar.  
   You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.  
   A list of the versions available to you are displayed.
3. Select a version from the list and select Install.  
   In the Review Installation Details dialog box, any dependencies installed with your application are listed.{#acc-complaint-case-handling-collection__p_id1_nfg_h1c}
4. If you're prompted, follow the links to the ServiceNow Store to get any additional entitlements for dependencies.
5. Select Install.
{#acc-complaint-case-handling-collection__steps_lty_ys5_yhc}

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