Clone the Now Assist for CSM skills

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • The clone feature enables you to create a copy of a Now Assist skill so that you can experiment with skill settings and configure the skill to fit your business needs.

    Role required: admin

    The skills that come with the Now Assist applications have default configurations that are optimized to serve the most common use cases. If you want to change the skill settings, you can edit a skill with the Now Assist Admin console or Now Assist Skill Kit and you can create a copy of the skill. Creating a copy leaves the original skill configuration intact in case you want to use it later or want to create another copy from the original. You can activate and configure the copies of the skills by using the same guided setup as the default skills.

    Use Now Assist Skill Kit to create and publish custom prompts and skills for Now Assist for CSM, including the cloned skills from Now Assist Admin console.

    Unified Admin Experience for GenAI Skills:
    • Previously, skills cloned in Now Assist Admin console could not be edited in Now Assist Skill Kit, creating a fragmented setup process. With the new unified admin experience, users can manage GenAI skills seamlessly in Now Assist Skill Kit. This includes adding necessary headers as input, configuring or editing prompts, and maintaining all settings in a single location.
    • The unification migrates the Now Assist Admin console setup experience to Now Assist Skill Kit for all Now Assist for CSM cloned skills.
    There are 2 ways to clone Now Assist for CSM skills:
    1. Make a copy of a Now Assist skill from Now Assist Admin console.

    2. Now Assist Skill Kit Clone from Now Assist Skill Kit.