Customize access control for conversational flows

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • You must define an access control list (ACL) for conversational flows. An ACL enables you to restrict who is able to access and execute a skill to only users with the correct role.

    Before you begin

    Role required: admin

    The following flows include default ACLs for the sn_customerservice_agent or sn_customerservice.consumer_agent  role:
    • Add Comment to Task
    • Add Work Note to Task
    • Create Task for Case
    • Reassign Case
    Note:
    An Access Control List (ACL) is already configured for these flows. The steps outlined below are only required if the customer intends to use these flows with a custom role.

    To assign a custom role, follow the procedure:

    Procedure

    1. Navigate to sys_security_acl table.
    2. Filter by these ACL names:
    3. Add your custom role to each ACL record.